NEW BALANCE

Frequently asked questions

A product may be returned or exchanged under the following conditions:
• The item has a defect that was not clearly shown or disclosed in the product images or description.
• An incorrect item was delivered.
• There was an error or inconvenience caused from our side.

To be eligible:
• The request must be made within 24-48 hours of receiving the product.
• The item must be unused, in its original condition, and returned with original packaging.

Non-Eligible Cases

Returns or exchanges will not be accepted in the following situations:
• Size-related issues.
• Change of mind.
• Personal preference regarding color, style, or appearance.
• Minor variations that were clearly visible in product images.

We strongly recommend reviewing product details, sizing information, and all images carefully before placing an order.

All orders are processed promptly and typically delivered within 3–5 working days from the date the order is placed.

Please note that delivery timelines may vary in the event of unforeseen or emergency circumstances, including but not limited to public holidays, weather conditions, courier delays, or other factors beyond our control.

We appreciate your patience and understanding in such situations and will always strive to ensure your order reaches you as quickly as possible.

Yes, all products we sell are 100% authentic.

Every pair is carefully checked by our team before being listed for sale. We personally examine each item and carry out detailed authenticity checks to ensure it meets all original standards. Only after passing these checks is the product made available on our platform.

We have a strict zero-tolerance policy toward counterfeit products. We do not support or deal with fake items in any way. Our goal is to make sure our customers shop with full confidence and never face disappointment regarding authenticity.

Your trust means everything to us, and we stand behind every pair we sell.

Founded in 2020, PaynShoe was created with a clear vision — to provide authentic, trending sneakers in top-notch condition at reasonable prices.

We recognized a growing gap in the market. With the rising prices of brand-new sneakers, many people found it difficult to afford the latest trends. To bridge this gap, we introduced carefully selected thrifted pairs that offer both quality and affordability.

Our thrifted collection is not ordinary. Each pair is chosen with strict attention to condition, quality, and style. We focus only on top-tier pieces that meet our standards before being made available to our customers. Every pair delivered through PaynShoe reflects our commitment to authenticity, condition, and value.

Since our launch, we have proudly served over 8,000 satisfied customers and delivered more than 5,000 pairs. Customer satisfaction remains at the core of everything we do. At PaynShoe, our mission is simple — make premium sneakers accessible without compromising on authenticity or quality.